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Every order is delivered within 7-14 days of confirmation. Metro areas usually land on the earlier end of that window, while remote addresses can take the full two weeks. You'll receive tracking updates at each stage, and our courier will call you before attempting delivery.

Cash on Delivery only. We deliberately don't take prepayments — you inspect your parcel at the door and pay the courier in cash. Please keep the exact amount ready, as couriers carry limited change. This keeps every purchase zero-risk for you.

Yes — any unopened item in its original packaging can be returned within 7-14 days. Start the process through the contact form with your Order ID, and we'll arrange a reverse pickup within 7–14 days. Refunds are issued in cash at pickup or via bank transfer, whichever you prefer. Full details are in our Return & Refund Policy linked in the footer.

The moment your order is confirmed you'll receive an Order ID — keep it handy. We send status updates at packing, dispatch and out-for-delivery stages. If an update seems late, contact us with your Order ID and we'll trace the parcel within one business day.

Yes, within the same 7–14 days window. Food and beverage items are sealed at the source with batch dates printed on every pack, and pet products are hygienically wrapped separately. If anything arrives damaged, report it within 48 hours and we'll ship a free replacement immediately.